Every order shipped within the United States qualifies for free express shipping, no minimum purchase required. Your NeoGlow cover will arrive in 2–3 business days from the date your order is placed.
Orders are processed and handed off to our carrier within 24 hours of purchase (Monday–Friday, excluding US federal holidays). Orders placed on weekends or holidays are processed the next business day.
Once your order ships, you will receive a confirmation email with your tracking number. You can use that number to follow your package in real time directly on the carrier's website.
We offer standard international shipping to most countries. International orders typically arrive within 7–14 business days depending on destination and local customs processing. International shipping rates are calculated at checkout.
Please note that import duties, taxes, and customs fees may apply upon delivery and are the responsibility of the recipient. These charges vary by country and are outside our control.
If you have any questions about your shipment, contact us at support@shopneoglow.com and we'll get back to you within 24 hours.