Privacy Policy

Last updated: March 2026

NeoGlow ("we," "us," or "our") operates shopneoglow.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website or purchasing from us, you agree to the terms described here.

Information We Collect

When you place an order or interact with our store, we may collect the following:

• Contact information: name, email address, phone number
• Shipping information: delivery address
• Payment information: processed securely through Shopify Payments — we do not store your full card number
• Order history: products purchased, order value, dates
• Device and browsing data: IP address, browser type, pages visited, referral source (collected automatically via cookies and analytics tools)

How We Use Your Information

• To process and fulfill your orders
• To send order confirmations, shipping notifications, and tracking updates
• To respond to your questions and support requests
• To improve our products and website experience
• To send marketing emails (only with your explicit consent — see below)
• To comply with legal obligations

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Period.

Cookies

We use cookies and similar technologies to:

• Keep your shopping cart active during your session
• Remember your preferences
• Analyze site traffic and behavior (via analytics providers)
• Support advertising and retargeting (only if you have consented)

You can control cookie settings through your browser. Note that disabling certain cookies may affect site functionality.

Third-Party Services

We work with trusted third-party services to operate our store. These include:

• Shopify — our e-commerce platform and payment infrastructure
• Payment processors — Shopify Payments, Stripe, or PayPal (depending on your checkout method)
• Shipping carriers — UPS, USPS, FedEx, and international partners
• Analytics providers — Google Analytics (anonymized where possible)
• Email marketing platforms — used only to send communications you have opted into

Each of these providers has their own privacy policy governing how they handle data.

Email Marketing

We only send marketing emails to customers who have explicitly opted in. Every marketing email includes an easy one-click unsubscribe link. You can also opt out at any time by emailing support@shopneoglow.com.

Data Retention

We retain order and customer data for as long as necessary to fulfill legal, tax, and accounting obligations (typically 7 years for financial records). You may request deletion of your personal data at any time, subject to these obligations.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Receive a portable copy of your data

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete that information, and the right to opt out of any sale of personal information. As noted above, we do not sell personal information. To exercise your California privacy rights, contact us at support@shopneoglow.com.

Security

We use industry-standard measures to protect your information. All payment data is processed over encrypted connections (TLS/SSL) and handled by PCI-compliant payment processors. No method of transmission over the internet is 100% secure, but we take reasonable precautions to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

For any privacy-related questions or requests, contact us at support@shopneoglow.com.